urineFREE logo
urineFREE logo

All articles

Shipping Insurance

About our shipping insurance

We have partnered with Route Insurance to ensure that your package is protected from loss, theft, or damage. Route is a small insurance premium that can be added to the cart as an add-on within the cart or checkout area. By purchasing Route, you ensu

How do I get a refund?

Please place a claim with Route through this link. How does Route process refunds?

How do I reorder if my parcel is lost or damaged?

Please place a claim with Route through this link. Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protectio

Why do I need shipping insurance?

Why do I need Route Package Protection?. Route offers you "peace of mind" package protection for all of your orders at an affordable price. By purchasing Route, you ensure that there won’t be any issues with receiving a refund or additional cost for

What happens if I don't purchase shipping insurance?

Why do I need Route Package Protection?. If you do not purchase Route, Start Bio Solutions cannot be held responsible for any issues that have occurred during delivery. By purchasing Route, you ensure that there won’t be any issues with receiving a r