About our shipping insuranceUpdated 2 months ago

We have introduced with worryFREE Shipping Protection to ensure that your package is protected from loss, theft, or damage. worryFREE Shipping Protection is a small insurance premium that can be added to the cart as an add-on within the cart or checkout area. By purchasing worryFREE Shipping Protection, you ensure that there won’t be any issues with receiving a refund or additional cost for a replacement order if any delays, loss, theft or damage does occur during delivery. 

Please note that if you do not purchase this add-on, Start Bio Solutions cannot be held responsible for any issues that have occurred during delivery. For more information, visit our returns policy, visit this link.

If you have purchased worryFREE Shipping Protection and you are experiencing issues with your package (theft, loss or damage), please make a claim by visiting this site.

For other issues or if you have not purchased worryFREE Shipping Protection, please contact us at [email protected]

what is worryFREE Shipping Protection? worryFREE Shipping Protection protects your orders against loss, theft, or damage in transit with instant resolution. When you add worryFREE Shipping Protection to your cart, you can trust that your product will be covered incase anything goes wrong.

How does worryFREE Shipping Protection work? You can purchase worryFREE Shipping Protection as a separate add-on to your shopping cart/existing order, pay a small insurance premium to protect your order from loss, theft, or damage.

How do I report an order issue to get a replacement or a refund? Place a claim with us through this link.

Why do I need  urineSAFE Shipping Protection? worryFREE Shipping Protection offers you "peace of mind" package protection for all of your orders at an affordable price. If you do not purchase it, Start Bio Solutions cannot be held responsible for any issues that have occurred during delivery.

How does  worryFREE Shipping Protection process refunds or reorders?-

Refunds: When refunding an item, we cover the subtotal, shipping, and taxes. 

Reorders: We will reorder the items, depending on in-stock availability.

Unavailable items will be refunded. We will cover the cost of any reorders including shipping and taxes. In both cases, the worryFREE Shipping Protection cost will not be refunded